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F.A.Q.
Manage Mail

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How do we handle canceled customers' mail? Refusal of Mail
How do we charge for the forwarding of the package? Do we charge a handling fee as well?
For forwarding mail, is the price that I can set for each plan just the fee that our business takes (not including the cost of postage)? Or should it include that postage cost? →
Is there a way to have the tracking number of forwarded mail included on the customer side? I saw that there's a "message" field- is the easy solution to just copy and paste the tracking number there for them to view it? →
My customers are not able to request a scan or Forward?
Is there a fee for employee/admin accounts? →
There seems to be 2 logins-One for my center and 1 for sphere mail zen desks. What is the difference? →
If we do not have a FedEx or UPS account can we still offer shipping through them? →
For an envelope scan wondering why your suggested price is so high? If a customer requests the envelope to be scanned can that apply to their free scans? Or are the free scans only applied to the open and scan options? →
If someone signs up to retrieve an old mailbox number you charge $1.00 per mailbox number, is that a monthly charge or one time? →

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Do you work with the carriers in my country? →

July 26, 2020 21:05
Updated

We currently work with the following carriers:

FedEx
UPS
USPS
GSO
OnTrack

More coming soon..

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