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F.A.Q.
Virtual telephones and Live Answering Service

Articles in this section

A customer signed up for virtual phone service. As an operator, is there anything we need to do? →
Do we have any robo-call blocking/spam blocking for the SpherePhone service? If not, do we pass-through the caller ID of the original caller? →
How we account/handle robo-calls in the Live Answering service. Are they billed as calls? →
What happens to a customers phone number when they cancel their subscription? Can they add back on only the phone service? →
Our customers can do live receptionist ONLY if they purchase one of your business numbers? →
Can our customers do live answering / receptionist ONLY? →
Is it the same person or two agents answering one company’s calls or is it a different agent for each call? →
When the live receptionist answers are they able to say “hello Mr. Smith, let me see if Barb is available”… and then the receptionist calls Barb before transferring the call to see if Barb is available. →
Virtual Telephone: Do you charge the operator for Voice Message setup or Personal Recording? →
What is Message Notification in the phone services? →

See more

For phone service: What is message notification? →

July 26, 2020 20:54
Updated

A customer will receive an email notification with an attached voice file.

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