Virtual Telephone: Do you charge the operator for Voice Message setup or Personal Recording? → July 26, 2020 20:54 Updated It is free. Related articles What happens to a customers phone number when they cancel their subscription? Can they add back on only the phone service? → When the live receptionist answers are they able to say “hello Mr. Smith, let me see if Barb is available”… and then the receptionist calls Barb before transferring the call to see if Barb is available. → For phone service: What is message notification? → Add a Virtual Telephone for a Customer →