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  1. SphereMail
  2. F.A.Q.
  3. Manage Mail

Manage Mail

  • View customer's signed Form 1583
  • How do we handle canceled customers' mail? Refusal of Mail
  • How do we charge for the forwarding of the package? Do we charge a handling fee as well?
  • For forwarding mail, is the price that I can set for each plan just the fee that our business takes (not including the cost of postage)? Or should it include that postage cost? →
  • Is there a way to have the tracking number of forwarded mail included on the customer side? I saw that there's a "message" field- is the easy solution to just copy and paste the tracking number there for them to view it? →
  • My customers are not able to request a scan or Forward?
  • Is there a fee for employee/admin accounts? →
  • There seems to be 2 logins-One for my center and 1 for sphere mail zen desks. What is the difference? →
  • If we do not have a FedEx or UPS account can we still offer shipping through them? →
  • For an envelope scan wondering why your suggested price is so high? If a customer requests the envelope to be scanned can that apply to their free scans? Or are the free scans only applied to the open and scan options? →
  • If someone signs up to retrieve an old mailbox number you charge $1.00 per mailbox number, is that a monthly charge or one time? →
  • Why is there a suggested up charge for expedited shipping? What does that mean? →
  • Does the customer get any free mail storage or do the fees start the day we receive mail? Or after 30 days? →
  • To forward packages I know it will generate the labels for us when we put in our FedEx account info, will it still do that for international labels (and what about for forwarding letters)? →
  • Is it totally necessary to charge our customers for letter storage (obviously beyond a certain amount of mail it makes sense)? What if the purpose of them wanting a Virtual Mailbox is to hold mail for up to 2 weeks at a time? →
  • Do I have to use Private Mailbox Numbers PMB#’s →
  • How do I delete a stored mail item from the member mail memory bank? →
  • How long will a customers scanned document stay on the platform for a customer? →
  • What is the quarterly USPS requirement? How do I get this information from the SphereMail platform? →
  • Do I need a mobile app to use SphereMail? What is UX Technology? →
  • How can I collect the signatures for the pickup requests if I don’t want the customer on our computer? →
  • How is a memory bank for all the mail for each individual member created? →
  • Why are the members boxes on the SphereMail platform different colors? What are the USPS regulations that correspond to these colors? →
  • What is the mail number in the SphereMail used for? →
  • What is a mail number and why do some locations put it on the outside of the envelope? →
  • Do you work with the postal system in my country? →
  • Do you work with the carriers in my country? →
  • Where does the platform tell me if the member requested a 2 day forward or 1 day? →
  • California Document 17538.5 →
  • Where does the platform tell me if the member requested a 2 day forward or 1 day? →
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