Manage Mail
- How do we handle canceled customers' mail? Refusal of Mail
- How do we charge for the forwarding of the package? Do we charge a handling fee as well?
- For forwarding mail, is the price that I can set for each plan just the fee that our business takes (not including the cost of postage)? Or should it include that postage cost? →
- Is there a way to have the tracking number of forwarded mail included on the customer side? I saw that there's a "message" field- is the easy solution to just copy and paste the tracking number there for them to view it? →
- My customers are not able to request a scan or Forward?
- Is there a fee for employee/admin accounts? →
- There seems to be 2 logins-One for my center and 1 for sphere mail zen desks. What is the difference? →
- If we do not have a FedEx or UPS account can we still offer shipping through them? →
- For an envelope scan wondering why your suggested price is so high? If a customer requests the envelope to be scanned can that apply to their free scans? Or are the free scans only applied to the open and scan options? →
- If someone signs up to retrieve an old mailbox number you charge $1.00 per mailbox number, is that a monthly charge or one time? →
- Why is there a suggested up charge for expedited shipping? What does that mean? →
- Does the customer get any free mail storage or do the fees start the day we receive mail? Or after 30 days? →
- To forward packages I know it will generate the labels for us when we put in our FedEx account info, will it still do that for international labels (and what about for forwarding letters)? →
- Is it totally necessary to charge our customers for letter storage (obviously beyond a certain amount of mail it makes sense)? What if the purpose of them wanting a Virtual Mailbox is to hold mail for up to 2 weeks at a time? →
- Do I have to use Private Mailbox Numbers PMB#’s →
- How do I delete a stored mail item from the member mail memory bank? →
- How long will a customers scanned document stay on the platform for a customer? →
- What is the quarterly USPS requirement? How do I get this information from the SphereMail platform? →
- Do I need a mobile app to use SphereMail? What is UX Technology? →
- How can I collect the signatures for the pickup requests if I don’t want the customer on our computer? →
- How is a memory bank for all the mail for each individual member created? →
- Why are the members boxes on the SphereMail platform different colors? What are the USPS regulations that correspond to these colors? →
- What is the mail number in the SphereMail used for? →
- What is a mail number and why do some locations put it on the outside of the envelope? →
- Do you work with the postal system in my country? →
- Do you work with the carriers in my country? →
- Where does the platform tell me if the member requested a 2 day forward or 1 day? →
- California Form 17538.5? →
- Where does the platform tell me if the member requested a 2 day forward or 1 day? →
- If a country outside of the US requires a different form to offer virtual mail services can the 1583 form be substituted for other forms on our platform? Can we make that space editable? →