Manage Customers
- What is an additional recipient and why should I charge for it? →
- Can I delete a virtual member from the platform? →
- I'm still a little unclear on how additional recipients work as it says "joint account" but only a first and last name is provided. Do additional recipients not receive email notifications? →
- Is there a way to assign a cancellation date to a customer's subscription? Example, if we wanted to require a 30 day termination notice, could we assign the last date of a package in advance or can that only be done on the day of to happen immediately? →
- Is there a way for a customer to add an additional recipient and for me to mark it free of charge after they add it? Or do I need to add the recipient? →
- How can we re-assign a mailbox number? →
- I cannot login as the user. It prompts me to "re-enter my admin password"? →
- I created a user and did not enter payment information. I did not receive any email notification either at my admin email or to the test user email. Shouldn't they get the same welcome email? →
- Can I include a number of free additional recipients for any plan? If so, how? →