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  1. SphereMail
  2. F.A.Q.
  3. General Questions

General Questions

  • When we attempt to sign up a user for our location, we receive an error message indicating that the email is already taken?
  • Why our customers are charged for any services we or activity we provide? →
  • How often are we expected to ship mail? Is there a SphereMail's policy around that? →
  • How do we add additional business names to a customer account? →
  • When a customer signs up, what proof of receipt that they have a virtual office is provided? →
  • One of our customers has several companies on their account and there is nowhere to upload the 1583 for their join account holding companies? →
  • Registered Agent Service
  • When someone signs up to receive an SMS mail notification, are you charging us for that? →
  • We are operators under a PAY-PER-USER Plan. When do we expect our payments from SphereMail? →
  • When do we expect payouts are made from SphereMail? →
  • It is my 1st time signing up to offer virtual Office services, what do I need to know to get started? →
  • Do you have any coworking platforms that you integrate especially well with? Sattelite Deskworks? Nexudus? →
  • Can I integrate my current coworking platform with the SphereMail platform? →
  • What currency does our platform support? →
  • What virtual services are available outside of the US? What countries can use what virtual services? →
  • Can I offer my customers the ability to add a registered agent at no cost? →
  • As an operator are we able to pay with ACH payments? →
  • Can a customer pay with ACH payments? →
  • How do I price my services? Where will the suggestive pricing be when I sign up with SphereMail? →
  • If we have onsite members, who have a membership managed by another piece of software, is there a way we can add them to SphereMail but bill them with their other membership under a separate software? →
  • How does online notary work? →
  • Can we white label your platform, and how easy is it? →
  • If we have an existing online sales pathway, will we need/want to give that up and use your platform exclusively, and why? →
  • How can we embed your sales platform into my website? Currently our primary marketing web platform is wordpress. →
  • What are the benefits of connecting my payment gateway on the SphereMail platform? →
  • Why should I chose SphereMail as my vendor of choice? →
  • Is it legal to notarize a document online? →
  • What software tools is SphereMail integrated with? →
  • What features are included in SphereMail’s mail service options? →
  • What are your fees? →
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