Billing
- We have a customer who is on monthly subscription but wants to switch to the 6 months or yearly plan. Will their new rate be pro-rated with what he has already paid?
- Is there any way to apply a credit to a client's account? (In the event they prepay).
- Can a customer add their credit card now for future start date of a plan? →
- Our customer just entered their Credit Card, why they were charged on all pending invoices since the date they were activated? →
- How do we handle a customer's account that was deactivated and they are locked out due to non-payment? →
- How do we waive our setup fees for new virtual members? →
- On card declined or failed attempt to charge, how many tries and how many days is it allowed to go before they are moved to inactive and no longer billed? →
- I set up a customer, enabled and added a phone number for them. I didn't see where to enter a coupon? →
- Can potential customers select a designated start date for their membership when they enroll or does it sign them up automatically when they sign up online? →
- We need to charge all of our customers through another system. How will we know if a customer adds phone service to their profile so we can charge them accordingly? →