Operator General Settings

How do I change the company description and contact info on the SphereMail signup page? →
As an operator, you can change or update your business information from your Business Settings. See Update Business Information for more information.  N...
Fri, Jun 25, 2021 at 8:29 AM
Why should I charge customers a setup fee? →
As an operator, you decide whether or not you want to set a setup fee for your customers. A setup fee is there to protect the operator in case a customer...
Fri, Jun 25, 2021 at 8:29 AM
Is there a way to create a coupon to waive the setup fee for individual customers? →
You can easily create a coupon to waive the setup fee for your customers. See Creating Discount Coupon for more information. After creating it, you can make...
Sat, Sep 17, 2022 at 1:05 PM
Can you confirm that when additional recipients are added, the limits we set for things like scanning are increased for each new recipient? →
Yes, the number of preset free mail item requests is increased according to the number of added additional recipients.
Fri, Jun 25, 2021 at 8:38 AM
How do I remove unwanted services from the SphereMail platform when I do not wish to sell t? →
You can remove any unwanted services from your plans by following the steps below:  Go to the section titled "Business Settings" Click on the s...
Fri, Jun 25, 2021 at 8:39 AM
Is there a master account where I can see all of my locations activity or do I need to log in to each location’s system? →
This option is not available yet. There is no master account where an operator can view all of their locations' activity. However, we offer one master l...
Mon, Apr 11, 2022 at 8:18 AM
We'd like to only offer a monthly option and remove the yearly or the 6 months option, how do we do this? →
We currently do not offer this feature. However, as a workaround, you can set your yearly plan to equal your monthly plan. For example, if you're chargi...
Fri, Jun 25, 2021 at 8:39 AM
What features can be turned off on the platform? →
As an operator, you can turn off any plan's features from the "Plans" section in your Business Settings by following the steps below: Go to ...
Fri, Jun 25, 2021 at 8:40 AM
I have a new employee I would like to give an admin log-in. How do I do that?
In order to give an employee an admin log-in, the employee must be added as a user first by following the steps below:  Go to the section titled ...
Tue, Jul 20, 2021 at 10:25 AM
What is the purpose of having different email addresses for each location?
Each location must have a different email so that when users receive a notification or request an action/order they would know where it is coming from.
Wed, Jun 29, 2022 at 11:03 AM