Operator General Settings

How do I change the company description and contact info on the SphereMail signup page? →
As an operator, you can change or update your business information from your Business Settings. See Update Business Information for more information.  N...
Fri, Jun 25, 2021 at 11:29 AM
Why should I charge customers a setup fee? →
As an operator, you decide whether or not you want to set a setup fee for your customers. A setup fee is there to protect the operator in case a customer&#x...
Fri, Jun 25, 2021 at 11:29 AM
Is there a way to create a coupon to waive the setup fee for individual customers? →
You can easily create a coupon to waive the setup fee for your customers. See Creating Discount Coupon for more information. After creating it, you can make...
Fri, Jun 25, 2021 at 11:38 AM
Can you confirm that when additional recipients are added, the limits we set for things like scanning are increased for each new recipient? →
Yes, the number of preset free mail item requests is increased according to the number of added additional recipients.
Fri, Jun 25, 2021 at 11:38 AM
How do I remove unwanted services from the SphereMail platform when I do not wish to sell t? →
You can remove any unwanted services from your plans by following the steps below:  Go to the section titled "Business Settings" Click on the s...
Fri, Jun 25, 2021 at 11:39 AM
Is there a master account where I can see all of my locations activity or do I need to log in to each location’s system? →
This option is not available yet. There is no master account where an operator can view all of their locations' activity. However, we offer one master ...
Fri, Jun 25, 2021 at 11:39 AM
We'd like to only offer a monthly option and remove the yearly or the 6 months option, how do we do this? →
We currently do not offer this feature. However, as a workaround, you can set your yearly plan to equal your monthly plan. For example, if you're charg...
Fri, Jun 25, 2021 at 11:39 AM
What features can be turned off on the platform? →
As an operator, you can turn off any plan's features from the "Plans" section in your Business Settings by following the steps below: Go to...
Fri, Jun 25, 2021 at 11:40 AM
I have a new employee I would like to give an admin log-in. How do I do that?
In order to give an employee an admin log-in, the employee must be added as a user first by following the steps below:  Go to the section titled ...
Tue, Jul 20, 2021 at 1:25 PM