General Questions

Can customers use the Online Notary service for other transactions than the 1583?
Notaries on our platform can notarize customers' documents, however, they will not be able to notarize certain ones. The below are examples of these do...
Mon, Jun 28, 2021 at 6:41 PM
How can I change a customer's credit card information?
Operators can change/update their customers' credit card information by following the steps below:  Go to the section titled "Customers" S...
Tue, Aug 31, 2021 at 2:41 PM
I am being CC'ed on New Mail notifications to my customers, how can I deactivate this feature?
We do not currently support turning off notifications at this time.
Tue, Sep 14, 2021 at 12:11 PM
I order a lot of supplies from FedEx. Do you have a FedEx account associated with my SphereMail account to use?
We do not offer a FedEx account for SphereMail accounts. You need to create a FedEx account to continue ordering more supplies. 
Tue, Sep 14, 2021 at 12:59 PM
If we receive a piece of mail for a mailbox addressed just to a business name and not the name on file, how should we handle that mail?
This situation can be dealt with in accordance with your space's policies and guidelines. You can reach out to the customer in question to update/add t...
Thu, Sep 23, 2021 at 10:48 AM