Our customer applied for notary but decided the he would notarize the needed documents offline, Can we get a refund as the notarization is still pending? : SphereMail Operators

Our customer applied for notary but decided the he would notarize the needed documents offline, Can we get a refund as the notarization is still pending? Print

Modified on: Sun, Jun 30, 2024 at 7:19 PM

As long as the notarization is not complete, the notarization charge will not be applied. The process can be canceled from the operator's end only.

In order to cancel the pending notarization kindly follow the below steps:

Go to the "Customer" section
Go to the specific customer and click on on their username.
Scroll down to the "Account Verifications" section.
Manually approve the customer's form and then reject it again.
This will reset the customer's notarization, allowing them to start the process again if they wish.

Consult the following screenshots for more help:

1. Approving the pending form:

2. Rejecting the pending form:

Did you find it helpful? Yes No

Our customer applied for notary but decided the he would notarize the needed documents offline, Can we get a refund as the notarization is still pending? Print

Related Articles