SphereMail Operators

Welcome to SphereMail 2

• Introduction To SphereMail →
• Why Virtual Mail →

Training Video 1

• Watch - Training Guide →

Everything CMRA 9

• What is CMRA?→
• CMRA Format Requirements→
• Verifying Customer Information→
• How to Complete Form 1583→
• California Document 17538.5 →

See all 9 articles

What is a Virtual Office? 1

• What Is A Virtual Office? →

Getting Started 25

• Configuring The Administrator Settings and Getting Started→
• Update Business Information →
• Select A Color Scheme and Options →
• How to set up Vanity Domain →
• Administrator's Rights and Access →

See all 25 articles

Manage Mail 28

• Customer's Mail Features →
• The Mail Cycle →
• Mailroom Notification Feature →
• Notifications for Mail Item Requests→
• Add Single Mail Item →

See all 28 articles

Manage Customers Accounts 24

• Activate a Customer→
• Deactivate a Customer →
• Manually Assigning A Mailbox Number →
• View Customer's Signed Form 1583
• Manually Upload Form 1583 →

See all 24 articles

Manage SpherePhone (Virtual Phone Number) 9

• How to Make Outgoing Calls Using SpherePhone Virtual Phone →
• Add a Virtual Telephone for a Customer →
• Enable or Update Outgoing Calls →
• How to Setup Voicemail →
• Update a Forwarding Number, Update Company Name, Add Extensions →

See all 9 articles

Live Answering/Receptionist Service 2

• Adding Live Receptionist Service for my Customer→
• Receiving Messages from The Live Answering/Receptionist Service →

Reports 2

• Viewing Charge Details on Your Operator Account →
• Quarterly report

Billing 6

• Downloading Customer's Invoices →
• Mail Storage Fees→
• Create an Invoice or Add an Invoice Line Item→
• Billing Cycle and Pricing Models→
• Business Name Invoices→

See all 6 articles

Demo Video 0

How To's 0

General Questions 49

• Does SphereMail have a Security Policy?
• What activities are charged right away and what activities get charged at the end of the month→
• When we attempt to sign up a user for our location, we receive an error message indicating that the email is already taken?
• Why are our customers charged for any services or activity we provide? →
• How often are we expected to ship mail? Is there a SphereMail policy around that? →

See all 49 articles

Manage Mail 40

• Can you confirm when do storage fees go into effect? (is it 30 days?) →
• How do we handle cancelled customers' mail?
• How do we charge for the forwarding of the package? Do we charge a handling fee as well?
• For forwarding mail, is the price that I can set for each plan just the fee that our business takes (not including the cost of postage)? Or should it include that postage cost? →
• Is there a way to have the tracking number of forwarded mail included on the customer side? I saw that there's a "message" field- is the easy solution to just copy and paste the tracking number there for them to view it? →

See all 40 articles

Operator General Settings 21

• Do we have access to a detailed history report of all customer transactions? →
• What are the requirements to operate as a virtual office provider in Ireland? →
• How is tax handled on the platform in the U.S. and/or other countries? →
• Where can I download CA 17583.5 document?
• Is there a way for you to modify the hourly conference room access to a dollar credit amount that can be used towards our meeting rooms and workstation rentals? →

See all 21 articles

The Virtual Phone Number and Live Answering Services 22

• Do you charge the operator for voice message setup or personal recording? →
• Do I have to offer all the services on the platform? What if I am already offering live answering services or notary services and I don’t want to offer them through the SphereMail platform? →
• What is the difference between a virtual phone number and a land line/cell phone number? →
• What are the differences among all the live receptionist plans? →
• A customer signed up for virtual phone service, is there anything we need to do as an operator? →

See all 22 articles

Manage Customers 23

• Is there a way for a customer to add an additional recipient and for me to mark it free of charge after they add it? Or do I need to add the recipient? →
• How can we re-assign a mailbox number? →
• What to do if one of my customers is unable to log in to the SphereMail's portal?→
• How does canceling or deactivating a customer affect billing or their box number?→
• Is there a way to delete a mailbox number from an inactive customer's account so it can be reused by a new customer? →

See all 23 articles

Billing 18

• We have a customer who is on monthly subscription but wants to switch to the 6 months or yearly plan. Will their new rate be pro-rated with what he has already paid?
• Is there any way to apply a credit to a client's account? (In the event they prepay)
• Can a customer add their credit card now for the future start date of their plan?→
• Our customer just entered their Credit Card, why were they charged on all pending invoices since the date they were activated?→
• How do we handle a customer's deactivated account that's been locked out due to non-payment? →

See all 18 articles

Reports 0