You can easily update a forwarding number, company name, and add an extension for your virtual phone number by following the steps below: 


To update a forwarding number and company name:

  1. Go to the section titled "Customers"
  2. Search for the user in the search bar
  3. Click on the customer’s username to view their account
  4. Select the tab titled "Virtual Phone Number"
  5. Click "Edit" next to the number
  6. Add the new forwarding number in the section titled "Forward to" 
  7. Add a company name in the appropriate field 
  8. Click the "Save changes" button 

To add an extension:

  1. In the Virtual Phone Number tab, click "Add" next to "Extension" if you wish to have another person's name on the phone
  2. A pop-up window will appear to add appropriate fields (Extension, Name, and Phone)
  3. Click the Add button to save your changes