You can easily update a forwarding number, company name, and add an extension for your virtual phone number by following the steps below:
To update a forwarding number and company name:
- Go to the section titled "Customers"
- Search for the user in the search bar
- Click on the customer’s username to view their account
- Select the tab titled "Virtual Phone Number"
- Click "Edit" next to the number
- Add the new forwarding number in the section titled "Forward to"
- Add a company name in the appropriate field
- Click the "Save changes" button
To add an extension:
- In the Virtual Phone Number tab, click "Add" next to "Extension" if you wish to have another person's name on the phone
- A pop-up window will appear to add appropriate fields (Extension, Name, and Phone)
- Click the Add button to save your changes