General Questions

What activities are charged right away and what activities get charged at the end of the month→
Operators under the PAY-PER-USER plan get charged according to two types of charges: immediate charges and end-of-the-month charges.  Immediate charges ...
Thu, Jun 24, 2021 at 10:04 AM
When we attempt to sign up a user for our location, we receive an error message indicating that the email is already taken?
It means this user has another account in the system using the same email address at a different location within your network of locations or with another S...
Thu, Jun 24, 2021 at 10:05 AM
Why are our customers charged for any services or activity we provide? →
Your customers are charged according to the charges you (the operator) have set in your plans. You can change or modify the price of services you provide by...
Thu, Jun 24, 2021 at 10:10 AM
How often are we expected to ship mail? Is there a SphereMail policy around that? →
SphereMail does not dictate how often or when to ship mail to customers. Any mail shipping policies are set by the operator.
Thu, Jun 24, 2021 at 10:12 AM
How do we add additional business names to a customer's account? →
The system only allows one business per account. Customers must create a new account for each business.  This process is similar to the Federal, State, and...
Thu, Jun 24, 2021 at 10:13 AM
When a customer signs up, what proof do they get that they have a virtual mail provider? →
Customers will receive two emails: 1. An automatic welcome email is sent to the customer at sign up. The email includes their new address and mailbox nu...
Thu, Jun 24, 2021 at 10:20 AM
One of our customers has several companies on their account and there is nowhere to upload the 1583 for their joint account holding companies? →
The system is not designed to support multiple companies under one account or to store multiple USPS forms. If you are offering multiple companies under one...
Thu, Jun 24, 2021 at 10:28 AM
What is the Registered Agent Service?
General Information If you will be organizing a business, or conducting business, in California, you need to know about designating an agent for service of...
Thu, Jun 24, 2021 at 10:30 AM
Is receiving SMS mail notifications chargeable? →
Yes, we charge $0.04/per SMS message. The retail mark-up is $0.20/per SMS. However, this service is optional to the customer. See Setup SMS notifications fo...
Thu, Jun 24, 2021 at 10:35 AM
We are operators under a PAY-PER-USER Plan. When do we expect our payments from SphereMail? →
If you are an operator under this plan, SphereMail does not withhold your funds from subscriptions. All funds are delivered to you in real-time according to...
Thu, Jun 24, 2021 at 10:36 AM