Solution home FAQs

General Questions

What are your fees? →
Our fees vary depending on the number of users. The more users we bring you or you add to the system, the cheaper it gets.
Thu, Jun 24, 2021 at 10:47 AM
How do you delete mail from the virtual member’s memory bank when entering mail? →
Follow these steps: Go to the section titled "Mail Center" Click Insert Bulk Mail Type a mailbox number or customer's name Mail list will...
Thu, Jun 24, 2021 at 10:47 AM
How exactly do the conference room discounts and free days work, if we are using another system to schedule those? Do we just manually assign discounts when bookings occur? →
If you are not integrated with one of our Membership Management Systems that is a SphereMail strategic partner, then you have to manually assign discounts w...
Thu, Jun 24, 2021 at 10:48 AM
Is there a way we could create a page on our website for customers to purchase our SphereMail packages? How would we do this so that we can create a more comprehensive and informative page about the services? →
Just create a separate page named Virtual Membership or Virtual Office. Within this page, create a sign-up button that redirects to your packages page creat...
Thu, Jun 24, 2021 at 10:49 AM
Do you have a sample of a completed form 1583 that I could use as an example to understand how it should be completed by the customer? →
Yes, we do! View the attached files.
Fri, Dec 27, 2024 at 7:17 PM
Is emailing support the best way to get questions answered? →
Yes, email is the way to contact us. Our team attempts to respond within 4 to 6 hours if an issue is urgent and within 24hrs for non-urgent issues.
Thu, Jun 24, 2021 at 10:50 AM
Is there any sort of agreement or terms of service (similar to this page) for mail customers? Where does it live and is it different depending on whether the customers come through SphereMail or directly through our site? →
We are working on adding this feature in the very near future. For the time being see the general Terms of Service on our website.
Thu, Jun 24, 2021 at 10:50 AM
Where does the customer go for help with their phone service? how do they troubleshoot or understand how to utilize the system? →
It is very simple to use, therefore, no help needed. However, there is a help section available to them if they need it.
Thu, Jun 24, 2021 at 10:51 AM
Does SphereMail Offer Support? →
Yes, we are always here to assist! Email us anytime at [email protected]
Thu, Dec 8, 2022 at 1:45 PM
Do you have an automated billing platform to mark up the Online Notary service?→
No, at this time, we are unable to mark up the online notary service.
Mon, Jun 28, 2021 at 3:37 PM
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