SphereMail Operators

If a customer adds an additional recipient you can change its status at any time to be: free, paid, or inactive. As an operator, you can offer the addition...

To re-assign a mailbox number: Go to the section titled "Customers" Search for the desired user in the search bar Click on the "#" ...

When a customer is unable to log in to the SphereMail portal. Here are some of the steps to take to help them: 1- Ask the customer to use a different brows...

When an admin deactivates (cancels) a customer's subscription or access, the customer's status is automatically changed to inactive. As a result, th...

There is currently no way to delete a customer's mailbox number. However, you can change a customer's mailbox number to any other number as a way o...

An additional recipient is a person that's added to a customer's main account. Charging extra for each recipient generates additional revenue for yo...

No, an operator cannot delete a member from the platform. However, they can be deactivated. Their data will still be stored on the platform, which gives you...

Additional recipients, currently, do not receive separate email notifications. All notifications are sent to the account holder's attached email address.

Yes, there is. To set that up, find the customer needed and click on the deactivation icon: Then you'll see 3 options for the cancellation: Cancel...

You can log in on behalf of a user from the "Customers" page, and you must log in to the platform using your administrator password.