Managing Customers
No. Customers must provide proof of address along with their primary ID of choice; this is why they must choose one of the available options they can find i...
Wed, Oct 19, 2022 at 11:41 AM
If the customer signed the form in person and it was manually uploaded to the platform, you can't edit its data; the customer will need to provide you...
Thu, Feb 2, 2023 at 9:30 AM
By adding an additional email address to their SphereMail account, customers can receive notifications to both email addresses. However, they cannot reroute...
Fri, Mar 17, 2023 at 10:21 AM
Since the plan is hidden. Customers will need to be manually activated and assigned to the hidden plan. You will need to: Manually add the customer, a...
Mon, Mar 4, 2024 at 3:48 PM
Yes, this can be done by following the steps below: Locate the account in question. Hover over the action icons for said account. Click on the # icon to...
Wed, Jun 11, 2025 at 5:39 PM