Manage User Accounts

Activate a User →
To activate a customer's account follow the steps below: Click on the section titled "Customers" Search for the customer you want to ac...
Wed, Jun 23, 2021 at 11:29 AM
Deactivate a User →
To deactivate a customer's account, follow the steps below: Click on the section titled "Customers" Search for the customer you want to de...
Thu, Jun 24, 2021 at 8:24 AM
Manually Assigning A Mailbox Number →
Operators can assign mailbox numbers manually for their members/users by following the steps below: Click on the section titled "Customers" ...
Wed, Jun 23, 2021 at 11:30 AM
View Customer's Signed Form 1583
To view your customers' signed form 1583, follow these steps: Click on the section titled "Customers" Search for the desired user in the s...
Wed, Jun 23, 2021 at 11:31 AM
Manually Upload Form 1583 →
What is a 1583 form?  The 1583 form is a mandated form required by the United States Postal Service for members to fill out in order to receive mail on ...
Wed, Jun 23, 2021 at 11:33 AM
Subscribing a Customer by an Admin →
Subscribing a customer means activating an old member and setting up their account. When you reactivate an old member, you have to update and set up their a...
Wed, Jun 23, 2021 at 11:37 AM
Update User's Plan or Subscription →
As an operator, you can change, upgrade/downgrade users' plans by following the steps below: Go to the section titled "Customers" Searc...
Wed, Jun 23, 2021 at 11:50 AM
Customer Registration Notification - US Form 1583 →
Registration information of customers that sign up, but do not complete the subscription or payment processing step on SphereMail, is sent directly to opera...
Wed, Jun 23, 2021 at 11:51 AM
Release a Mailbox Number →
To release a mailbox number from a customer's account after it was deactivated, follow these steps: Go to the section titled "Customers" S...
Wed, Jun 23, 2021 at 11:53 AM
Approve or Reject Customers for International Operators
If an operator is located outside of the United States, then they have the ability to approve or reject customers after the required documents have been ...
Wed, Jun 23, 2021 at 11:54 AM