To activate a customer's account follow the steps below:

  • Click on the section titled "Customers"
  • Search for the customer you want to activate in the search bar or go to the section titled "Inactive" to locate the customer
  • Click on the button titled "Activate[user]"
  • Select a Plan (and/or add a setup fee and/or send a welcome email)
  • Click on the button titled "Activate"


- If an administrator activates a customer, SphereMail will not be able to invoice and charge a customer automatically.
- If a customer's credit card is entered after a customer was activated then SphereMail automatic charging will be enabled and charged on the next subscription renewal date.