As an operator, you can cancel or update your customers' subscriptions at any time, following the steps below:

  • Go to the section titled "Customers"
  • Search for the desired customer in the search bar 
  • Click on their username
  • Go to the section titled "Plans & Billing"
  • Go to the tab titled "Current plan"
  • Click on "View plan"
  • You will have the option to either "Switch Plan" or "Cancel Subscription" 


To update or change your customer's subscription:

  • Click on "Switch Plan"

  • You will be redirected to a list of all available plans (including hidden ones), so you can choose the appropriate subscription based on the customer's request.
  • Click on "Upgrade" or "Downgrade" for the needed subscription
  • Choose one of the three available options:
    1. Switch now: to update the subscription immediately. The customer will be issued credit for any unused amounts of their currently paid subscription.


    2. Switch at the subscription end date: the customer's current subscription will auto-update to the new one on the subscription renewal date. No credit will be issued to the customer in this case.


    3. Manually set a date for switching the plan: to set any date you'd like. The customer will be issued credit for any unused amounts of their currently paid subscription.

  • Check the box if you'd like the customer to receive an email notification when their subscription is updated.
  • Click "Confirm" to apply the changes.


To cancel your customer's subscription:

  • Click on "Cancel Subscription"

  • Choose one of the three available options:
    1. Cancel now: to deactivate the account immediately.

    2. Cancel at the subscription end date: to automatically deactivate the account on the last day of the current subscription.

    3. Manually set a date for cancellation: to set any date you'd like for the cancellation to take effect.

  • Click "Confirm" to apply the changes.