As an operator, you can easily add a single mail item by following the steps below:
1. Click on the section titled "Mail Management"
2. Click the button titled "Insert Single Mail"
3. Upload a picture of the item's shipping label or envelope picture for the OCR feature to automatically scan and autopopulate the mail information for you. 
OR 4. Manually type in the PMB# and fill out the rest of the recieved item's information.
Kindly note that the color of the PMB# box signifies the customer's status as follows:
- A green box means that the user is an active subscriber
- An orange box means that the user is inactive, but it has been less than six months since they have canceled their subscription. This means you will still store and/or forward their mail, but you will not log their mail items
- A red box means that the customer is inactive and mail is no longer accepted or logged. Send these mail items back to USPS by writing NSP (No Such Person)
5. You can also add a message and the customer will be notified of the mail along with your message. The
message will also appear in their account when they view their mail online. You can select one from the drop-down menu of common messages:
Or customize your own message in the text box.
6. Finally, you will have two buttons to choose from:
- Click "Save mail and add another" to remain on the same page after adding the mail.
- Click "Save mail and close" to be redirected to the mail management page after adding the mail.
Once you have added the mail items, the customer will be notified via email and it will appear in their account. Administrators will be sent a copy of that email as well.