Operators can transfer a customer's account from one location to another by following the steps below:

  • Log in to the location you want to transfer the desired customer from
  • Go to the section titled "Customers"
  • Click on the username of the desired account 
  • Go to the section titled "Account"
  • Scroll down until you find a section titled "Transfer Account"
  • Click "Transfer" 
  • Select the location you want to transfer the account to
  • Click the "Next" button. 
  • Choose the plan you wish to assign to your customer on the new location
  • Choose which location should be charged the transfer fee (if applicable).
  • Click "Set new location for [$$]." to confirm and transfer your customer.


The following data will be transfered for your customer:

  • Contact information
  • Forms and verification documents
  • Addresses
  • Invoices and billing methods


However, please note that to remain in compliance, the customer will have to complete a new PS Form 1583 with the new mailbox number and location address before they should be allowed to receive any mail through you.