As an operator, you can issue a full or partial refund for users in the event that they were charged in error by following the steps below: 

  • Go to the section titled "Customers"
  • Click on the desired customer's username link
  • Go to the tab titled "Plans & Billing"
  • Find the section titled "Credit balance"
  • Click on the "Add account credit" link
  • A pop-up window will appear titled "Adjust balance"
  • Make sure the section titled "Type" is on "Credit"
  • Type in the amount and the description (nature of refund)
  • Click "Confirm"