Operators can issue a full or partial refund for users when needed by following the steps below:
- Go to the section titled "Customers"
- Click on the desired customer's username hyperlink
- Go to the tab titled "Plans & Billing"
- Under the "Charges" list, find the invoice you'd like to refund
- Click on the green "Issue refund" button
- A pop-up window will appear titled "Issue refund"
- Input the amount you wish to refund the customer in the Amount field
- Explain the reason for the refund in the Description box
- Click "Issue refund".
Note: Refunds will be issued back to the same billing method that was used to charge the customer's invoice at the time.
You can also convert the refund amount into a credit balance for the customer to use for any future services:
- Go to the section titled "Customers"
- Click on the desired customer's username hyperlink
- Go to the tab titled "Plans & Billing"
- Find the section titled "Credit balance"
- Click on the "Add account credit" link
- A pop-up window will appear titled "Adjust balance"
- Make sure the field titled "Type" is on "Credit"
- Type in the amount and the description (reason for the refund)
- Click "Confirm"