Unlike other mail services platforms that force an operator to offer this service for free, it is a standard for an operator to charge at least $3.00 per envelope photo on a basic plan. Especially since a customer can see the sender's information and the type of mail they're getting. 

However, you may offer it for free by changing the price to $0.00 by following the steps below:

  • Go to the Business Settings section
  • Click on the Plans tab
  • Click on the tab titled "Plan Conditions"
  • Scroll down to find the section titled "Mail"
  • Go to the line item titled "Envelope picture" 
  • Set the price to $0.00 under the plan you want to make this service free for