As an operator, it is optional to charge your customers a storage fee for their mail items. However, due to the increased cost of files stored in our servers, a $0.05 per mail item storage charge will be applied as of July 1, 2021, for operators. 

If you choose to charge your customers a storage fee, kindly note that mail storage fees apply after 30 days from the date mail arrives in the customer's account. For example, if mail items arrive on the 15th of July, the customer will be charged for mail items' storage fees in August (after completing more than 30 days on the account).