Why are the members boxes on the SphereMail platform different colors? What are the USPS regulations that correspond to these colors? →
Modified on: Fri, Jun 25, 2021 at 10:01 AM
According to the USPS, a mail item cannot be discarded if a member cancels the service within six months. Therefore, we flag accounts in different colors to indicate their status.
- A green box means the user is active and a paid subscriber
- A gold box means the customer is inactive but it has been less than six months since they canceled. This means you still store their USPS mail (not packages) but you do not record the mail items.
- A red box means the customer is inactive and mail is no longer accepted or recorded. Send these mail items back to USPS by writing NSP (No Such Person).
- When you enter the PMB#, it will appear in a colored box.
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