If we receive a piece of mail for a mailbox addressed just to a business name and not the name on file, how should we handle that mail?
Modified on: Thu, Sep 23, 2021 at 7:48 AM
This situation can be dealt with in accordance with your space's policies and guidelines. You can reach out to the customer in question to update/add their business name to avoid any confusion. In addition, according to USPS "Mail is delivered to residential or business addresses even if the name on the mailpiece is different than the known residents." (USPS FAQ). For CMRA's, USPS guidelines can be revisited at the following link --> Mail Services at Non-Postal Sites
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