If the customer's account is active, the system automatically tries to recharge the updated credit card once every five days. Operators/admins can also click on the button titled "Retry" next to the invoice to attempt a charge action on the customer's updated credit card. If the customer's account is inactive, the customer needs to subscribe again and update their credit card information. If the customer wants to try again manually and the card declined, they should contact their bank to resolve this issue.
I tried to charge a customer's credit card after updating it and I still can't charge it. What should I do? Print
Modified on: Tue, Oct 5, 2021 at 12:59 PM
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