There is a couple of ways to increase charges for a specific customer:

First: You can create a separate plan for this customer and increase the package forwarding fees.

Once you create the desired plan, Kindly follow the below step to adjust package forwarding fees:
  • Go to Business Settings
  • Go to the tab titled "Plans"
  • Click the tab titled "Plan Conditions"
  • Scroll down and to Mail forwarding.
  • Change the fees to the desirable fee
*Kindly note that If you increased the package fees in the current plan, This will apply to all the plan subscribers, that's why we advise creating a separate plan.
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Second: Create a separate plan with higher fees to include the package forwarding service estimated fees 

  • You control how much you would like to charge this customer monthly.
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Third: Add a line item manually to each month's invoice for estimated service fees ( for example Physical storage fees)

You can add a line item to a customer's existing pending invoice by following the steps below: 


  • Go to the section titled "Customers"
  • Search for the customer in the search bar
  • Click on the customer's username link
  • Click on the section titled "Plans & Billing"
  • Go to the desired pending invoice and click on it
  • A dropdown menu will show the pending invoice's details as well as a link titled "+ Create invoice item"
  • Click on the link to add a new line item to the invoice
  • Click on the "Create" button to save changes


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Fourth: Increase the Parcel/Packages storage fees

  • Go to Business Settings
  • Go to the tab titled "Plans"
  • Click the tab titled "Plan Conditions"
  • Scroll down and to Mail
  • Change the Parcel/Packages storage fees to the desirable fees



As an operator, you can adjust the up-charge for mail items stored for customers accordingly. This cost will only apply if the mail item is stored for longer than 30 days.