Hi SphereMail, I am looking to port a new customer's Virtual Phone Number into her account, and I followed the instructions to do so, but can't find a "Port Number" button. Is porting still an option? : SphereMail Operators

Hi SphereMail, I am looking to port a new customer's Virtual Phone Number into her account, and I followed the instructions to do so, but can't find a "Port Number" button. Is porting still an option? Print

Modified on: Wed, Jul 13, 2022 at 11:41 AM

The porting function needs to be enabled first in your account. If you wish to enable it, kindly follow the steps below:

1. Go to Business Settings

2. Click on Plans

3. Click on Plan Conditions

4. Scroll down to the section titled SpherePhone

5. Tick the button next to the line item titled "Number porting" to enable it for all your plans.

This will show the Port Number button in the customer's account.

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