General Questions

If we have onsite members, who have a membership managed by another piece of software, is there a way we can add them to SphereMail but bill them with their other membership under a separate software? →
Yes, you can. Just activate each user's account manually without entering their credit card information. You will have a report available to you in rea...
Thu, Jun 24, 2021 at 1:38 PM
How does online notary work? →
The customer can click on an option available on their portal to request an online notary for their forms and documents.  Consult the following video fo...
Thu, Jun 24, 2021 at 1:40 PM
Can we white label your platform, and how easy is it? →
Yes, this includes your logo (free) and Vanity domain, while SphereMail references removal is extra. See Getting Started for more information. 
Thu, Jun 24, 2021 at 1:43 PM
If we have an existing online sales pathway, will we need/want to give that up and use your platform exclusively, and why? →
You can continue with your sales pathway if you wish, however, if you want self-serve subscriptions, payments in addition to a mail platform, then re-route ...
Thu, Jun 24, 2021 at 1:43 PM
How can we embed your sales platform into our website? Our primary marketing web platform is currently wordpress. →
To embed a page onto your website you would need iFrames. We do not support iFrames. A workaround is to create a page or a section called Virtual Office or ...
Thu, Jun 24, 2021 at 1:44 PM
What are the benefits of connecting my payment gateway to the SphereMail platform? →
Unlike other Virtual Mail providers, SphereMail does not hold your funds from subscriptions for longer than 30 days before you get paid. Once you connect a ...
Thu, Jun 24, 2021 at 1:44 PM
Why should I choose SphereMail as my vendor of choice? →
SphereMail is the first company to offer Virtual Mail Services, we specialize in catering to the co-working industry and retail sector. Our platform is flex...
Thu, Jun 24, 2021 at 1:45 PM
Is it legal to notarize a document online? →
Yes! In fact, there are many authorized vendors that offer online notary in accordance with U.S. laws. Examples: http://notary...
Thu, Jun 24, 2021 at 1:45 PM
What software tools is SphereMail integrated with? →
We currently integrate with: Payment Gateways: Stripe Stripe Europe Barclaycard Smartpay  Barclays EPDQ Extra Plus BlueSnap Borgun...
Thu, Jun 24, 2021 at 1:46 PM
What features are included in SphereMail’s mail service options? →
Our features include, among other things:  Smart Mail Entry Bulk Forwarding and a Scheduler Live Answering  Virtual Telephone Online Notary  Register...
Thu, Jun 24, 2021 at 1:47 PM