The Virtual Phone Number and Live Answering Services

Is it the same person or two agents answering one company’s calls or is it a different agent for each call? →
The Live Answering service is provided by a call center that is comprised of many agents. When a call goes to live answering, it will be passed on to the ne...
Fri, Jun 25, 2021 at 4:51 PM
When the live receptionist answers, are they able to say “hello Mr. Smith, let me see if Barb is available”… and then the receptionist calls Barb before transferring the call to see if Barb is available? →
The live receptionist will answer the call according to a customized greeting. The greeting is prepared at the time of set up (max of 16 words). Remember th...
Fri, Jun 25, 2021 at 4:52 PM
What is Message Notification for the virtual phone number service?→
Text message notification is a service a customer can enable in case they missed a call. When enabled, the customer is sent a text message containing the mi...
Fri, Jun 25, 2021 at 4:52 PM
Can I include the virtual phone number service as part of packages? →
Yes! Simply set the price of the service to $0.00 by following the steps below:  Go to Business Settings  Click on the section titled "Plans" ...
Fri, Jun 25, 2021 at 4:53 PM
How do the live answering services work? Can I include them in my packages? →
The Live Receptionist/Answering service is a service that allows your customers to have a real receptionist answer their calls on their behalf. You can make...
Fri, Jun 25, 2021 at 4:53 PM
Can I only offer the Live Answering service as a plan for my customers?
Yes, you can create a dedicated plan for this service and set the charging amount to zero. However, it is not advisable to only offer the Live Answering/Rec...
Fri, Jun 25, 2021 at 4:53 PM
What are the options for a customer to receive messages? →
Our advanced unified messaging streamlines all of your customer's communication and messaging retrieval. Your customer's voicemails are sent direc...
Mon, Jun 28, 2021 at 6:10 PM
Do you have the capability to add other features such as calendaring for the Live Answering service?→
To keep our prices low, we do not provide extensive calendaring services or other features that can be useful to some, but expensive to support. Our virtual...
Mon, Jun 28, 2021 at 6:12 PM
Can the Live Answering service also evolve to a virtual personal assistant? →
No, not at this time.
Mon, Jun 28, 2021 at 6:13 PM
Is our virtual number automatically listed with 411 as a business number for us or Is that something we have to manually do?
Unfortunately, we will not be able to add the number to 411. We do not support 3rd party directories such as 411.com, or mobile (cell phone) databases. Thes...
Fri, Oct 15, 2021 at 12:43 PM