We had someone sign up for a regular mail service, but they now want to add forwarding services. How do we charge for this? I don't see a space where we can add a service in their account.
It depends on the customer's needs. If the customer wants their mail forwarded in bulk and the plan they are on does not support that, then as the oper...
Fri, Jul 16, 2021 at 2:04 PM
I'm wondering if you have some sort of contract we can give to our virtual mail client? They need proof of address to send to their bank account for verification.
We, currently, do not have such contracts. However, you may create a separate agreement between you and your customers.
Thu, Jul 22, 2021 at 1:09 PM
If a customer subscribed to a yearly plan and then decided to downgrade, what will happen to the money they paid?
Customers can downgrade/upgrade their subscription at any time. If a customer decided to downgrade after already subscribing to a yearly plan, the money&...
Tue, Aug 3, 2021 at 5:33 PM
A members card wont charge after he replaced his card. I tried to charge the card again from my end, but it declined. What's the next step?
The system automatically charges customers once every five days. If the customer updates their credit card on the 8th of the month, the system attempts to c...
Wed, Sep 8, 2021 at 5:29 PM