Billing

I'm wondering if you have some sort of contract we can give to our virtual mail client? They need proof of address to send to their bank account for verification.
We, currently, do not have such contracts. However, you may create a separate agreement between you and your customers.
Thu, Jul 22, 2021 at 10:09 AM
If a customer subscribed to a yearly plan and then decided to downgrade, what will happen to the money they paid?
Customers can downgrade/upgrade their subscription at any time. If a customer decided to downgrade after already subscribing to a yearly plan, the money&...
Tue, Aug 3, 2021 at 2:33 PM
A members card wont charge after he replaced his card. I tried to charge the card again from my end, but it declined. What's the next step?
The system automatically charges customers once every five days. If the customer updates their credit card on the 8th of the month, the system attempts to c...
Wed, Sep 8, 2021 at 2:29 PM
How can we view our receipts/invoices?
Kindly note that the charges (cost) made by the operator are available on your reports page for each location and it should match the payments made by the ...
Wed, Mar 16, 2022 at 8:41 AM
I would like to add credit to a customer ( Level 3)
The operator can add credit to the customer by partially refunding their bill by following the below steps: Go to the section titled "Customers"...
Wed, Nov 17, 2021 at 10:37 AM
Why are some clients charged $89 instead of $25 for notarization?
Because Notarize.com charges the regular $25 fee for domestic notaries only, while all and any international notaries are charged $89 instead. So if the cus...
Thu, Apr 21, 2022 at 8:55 AM
What does the error message "payment method has been redacted" mean?
If you get an error message when you try to charge your customers that says "Charge attempt failed: Payment error. Unable to process the transaction be...
Fri, Apr 22, 2022 at 12:13 PM
Can our clients pay their subscription with a debit card?
Yes, your customers can set up either a credit or a debit card to be used to pay for all their charges on the platform.
Wed, Sep 21, 2022 at 1:44 PM