Manage Mail

How can I collect signatures for pickup requests if I don’t want the customer on our computer? →
You can easily accomplish that by following the steps below: Go to the section titled "Mail Center" Go to the Pick-Up Requests icon on the side...
Fri, Jun 25, 2021 at 10:00 AM
How is a memory bank for all of the mail for each individual member created? →
The way the system works is simple; the more mail you enter, the more the system will learn about each customer, therefore, you do not need to re-enter the ...
Fri, Jun 25, 2021 at 10:00 AM
Why are the members boxes on the SphereMail platform different colors? What are the USPS regulations that correspond to these colors? →
According to the USPS, a mail item cannot be discarded if a member cancels the service within six months. Therefore, we flag accounts in different colors...
Fri, Jun 25, 2021 at 10:01 AM
What is the mail number in the SphereMail used for? →
A mail number is a uniquely identifiable number we generate. When you receive two mail items from the same sender, you can easily identify the mail item by ...
Fri, Jun 25, 2021 at 10:02 AM
What is a mail number and why do some locations put it on the outside of the envelope? →
A mail number is an identification number to help the administrator locate a mail item should two mail items be received from the same sender to the same re...
Fri, Jun 25, 2021 at 10:02 AM
Do you work with the postal system in my country? →
We currently only work with the United States Postal Service.
Fri, Jun 25, 2021 at 10:03 AM
Do you work with the carriers in my country? →
We currently work with the following carriers: FedEx UPS USPS GSO OnTrack More coming soon!
Fri, Jun 25, 2021 at 10:08 AM
Where does the platform tell me if the member requested a 2 day forward or 1 day? →
The system currently shows expedited forward requests for mail items but does not display a duration nor a shipping carrier. This is to give the operator th...
Fri, Jun 25, 2021 at 10:09 AM
If a country outside of the US requires a different form to offer virtual mail services can the 1583 form be substituted for other forms on our platform? Can we make that space editable? →
This option is currently unavailable, however, it is in our development roadmap.
Fri, Jun 25, 2021 at 10:09 AM
Where are the mail #'s (not PMB#) for the mail when it is entered through the “Enter Grouped Mail Items” button? I see the mail # in the processed mail on the virtual client’s inbox but I do not see it when entered on the admin side? →
Mail numbers will be displayed after all bulk mail items are submitted.
Fri, Jun 25, 2021 at 10:10 AM