Manage Mail

If someone requests to retrieve an old mailbox number, you charge $1.00 per mailbox number. Is that a monthly charge or a one time charge? →
It is a one-time charge. Your mark-up price is between $10.00 and $20.00.  See Adding a Fee to Reactivate Old Mailbox Numbers for more information. 
Fri, Jun 25, 2021 at 9:45 AM
Why is there a suggested charge for expedited shipping? What does that mean? →
This gives an operator the opportunity to generate additional revenue for handling mail when a customer requests to ship a mail item faster than your standa...
Fri, Jun 25, 2021 at 9:45 AM
Does the customer get any free mail storage or do the fees start the day we receive mail? Or is it after 30 days? →
As an operator, it is optional to charge your customers a storage fee for their mail items. However, due to the increased cost of files stored in our server...
Fri, Jul 16, 2021 at 2:20 PM
To forward packages, I know it will generate the labels for us when we put in our FedEx account info, will it still do that for international labels (and what about for forwarding letters)? →
Yes, it will work the same throughout.
Fri, Jun 25, 2021 at 9:46 AM
Is it totally necessary to charge our customers for letter storage (obviously beyond a certain amount of mail it makes sense)? What if the purpose of them wanting a Virtual Mailbox is to hold mail for up to 2 weeks at a time? →
Charging a storage fee has been a standard in the industry. However, you lower the storage fee or set it to zero, although it is not recommended since yo...
Fri, Jun 25, 2021 at 9:48 AM
Do I have to use Private Mailbox Numbers PMB#’s →
According to USPS regulations and guidelines, you are required to issue a Private Mailbox Number for each virtual customer.  You can easily assign a PMB# u...
Fri, Jun 25, 2021 at 9:49 AM
How do I delete a stored mail item from the member mail memory bank? →
This feature is unavailable at this time unless you're entering mail. Coming soon!
Fri, Jun 25, 2021 at 9:50 AM
How long will a customers' scanned document stay on the platform? →
The mail item will remain in our servers as long as it is not forwarded, shredded, or picked Up. If any of these actions are in effect, then the mail item w...
Fri, Jun 25, 2021 at 9:57 AM
What is the quarterly USPS requirement? How do I get this information from the SphereMail platform? →
See USPS guidelines:
Fri, Jun 25, 2021 at 9:57 AM
Do I need a mobile app to use SphereMail? What is UX Technology? →
A mobile app is available that automatically scans the data off of an envelope. You may also use our user-friendly mobile-ready web platform. We will launch...
Fri, Jun 25, 2021 at 9:58 AM