Manage Mail

For an envelope scan, I am wondering why your suggested price is so high! If a customer requests the envelope to be scanned can that be included their free scans? Or are the free scans only applied to the open and scan options? →
Unlike other mail services platforms that force an operator to offer this service for free, it is a standard for an operator to charge at least $3.00 per en...
Fri, Jun 25, 2021 at 6:44 AM
If someone requests to retrieve an old mailbox number, you charge $1.00 per mailbox number. Is that a monthly charge or a one time charge? →
It is a one-time charge. Your mark-up price is between $10.00 and $20.00.  See Adding a Fee to Reactivate Old Mailbox Numbers for more information. 
Fri, Jun 25, 2021 at 6:45 AM
Why is there a suggested charge for expedited shipping? What does that mean? →
This gives an operator the opportunity to generate additional revenue for handling mail when a customer requests to ship a mail item faster than your standa...
Fri, Jun 25, 2021 at 6:45 AM
Does the customer get any free mail storage or do the fees start the day we receive mail? Or is it after 30 days? →
As an operator, it is optional to charge your customers a storage fee for their mail items. However, due to the increased cost of files stored in our server...
Fri, Jul 16, 2021 at 11:20 AM
To forward packages, I know it will generate the labels for us when we put in our FedEx account info, will it still do that for international labels (and what about for forwarding letters)? →
Yes, it will work the same throughout.
Fri, Jun 25, 2021 at 6:46 AM
Is it totally necessary to charge our customers for letter storage (obviously beyond a certain amount of mail it makes sense)? What if the purpose of them wanting a Virtual Mailbox is to hold mail for up to 2 weeks at a time? →
Charging a storage fee has been a standard in the industry. However, you lower the storage fee or set it to zero, although it is not recommended since yo...
Fri, Jun 25, 2021 at 6:48 AM
Do I have to use Private Mailbox Numbers PMB#’s →
According to USPS regulations and guidelines, you are required to issue a Private Mailbox Number for each virtual customer.  You can easily assign a PMB# u...
Fri, Jun 25, 2021 at 6:49 AM
How do I delete a stored mail item from the member mail memory bank? →
This feature is unavailable at this time unless you're entering mail. Coming soon!
Fri, Jun 25, 2021 at 6:50 AM
How long will customers' scanned documents stay on the platform? →
The mail item will remain on our servers as long as it is not forwarded, shredded, or picked up. If any of these actions are in effect, then the mail item w...
Thu, Oct 6, 2022 at 12:46 PM
What is the quarterly USPS requirement? How do I get this information from the SphereMail platform? →
See USPS guidelines: https://pe.usps.com/text/dmm300/508.htm
Fri, Jun 25, 2021 at 6:57 AM