Manage Mail

We would like to start our mailbox numbers at 100, how can we do this? →
Just send SphereMail support a request at support@spheremail.co.
Fri, Jun 25, 2021 at 10:10 AM
It appears my PMB numbers max out at 51. I attempted to change my PMB number to 101 and it will not allow me to do so? →
The system allows +50 mailboxes to be available at a time.
Fri, Jun 25, 2021 at 10:10 AM
If I choose to send something through USPS, how do I document that in the system? →
The system automatically captures all charges and postage. Just follow the forwarding mail steps and the system will automatically take care of everything e...
Fri, Jun 25, 2021 at 10:11 AM
We realized after we printed a label that the client had our address as his forwarding address. We updated his forwarding address in SphereMail, but are wondering if there is a way to cancel the old label and issue a new one?
We currently do not have the option to cancel a shipping label issued by mistake. However, in order to correct this action, you can delete the mail item, cr...
Fri, Jul 16, 2021 at 11:37 AM
When a member requests expedited shipping, Does the fee that shows in order to print labels get charged to the operator or the member?
The shipping label fees are divided into two components: what the customer pays and SphereMail's fees What the customer pays (delivery c...
Tue, Oct 19, 2021 at 1:46 PM
When a customer requests an expedited forward, do they see the postage amount?
When a customer requests a forward, the operator can get in touch with the customer letting them know what the shipping amount is. We do, however, dis...
Tue, Oct 19, 2021 at 6:20 PM