Managing Mail : SphereMail Operators

Managing Mail

Where are the mail #'s (not PMB#) for the mail when it is entered through the “Enter Grouped Mail Items” button? I see the mail # in the processed mail on the virtual client’s inbox but I do not see it when entered on the admin side? →

Mail numbers will be displayed after all bulk mail items are submitted.

Fri, Jun 25, 2021 at 7:10 AM

We would like to start our mailbox numbers at 100, how can we do this? →

You can set that up in your settings: Go to Business Settings Click on the tab titled "General" Type the number you'd like your offered m...

Fri, May 17, 2024 at 1:31 PM

It appears my PMB numbers max out at 51. I attempted to change my PMB number to 101 and it will not allow me to do so? →

The system allows +50 mailboxes to be available at a time.

Fri, Jun 25, 2021 at 7:10 AM

If I choose to send something through USPS, how do I document that in the system? →

The system automatically captures all charges and postage. Just follow the forwarding mail steps and the system will automatically take care of everything e...

Fri, Jun 25, 2021 at 7:11 AM

We realized after we printed a label that the client had our address as his forwarding address. We updated his forwarding address in SphereMail, but are wondering if there is a way to cancel the old label and issue a new one?

We currently do not have the option to cancel a shipping label issued by mistake. However, in order to correct this action, you can delete the mail item, cr...

Fri, Jul 16, 2021 at 8:37 AM

When a member requests expedited shipping, Does the fee that shows in order to print labels get charged to the operator or the member?

The shipping label fees are divided into two components: what the customer pays and SphereMail's fees What the customer pays (delivery ch...

Tue, Oct 19, 2021 at 10:46 AM

When a customer requests an expedited forward, do they see the postage amount?

When a customer requests a forward, the operator can get in touch with the customer letting them know what the shipping amount is. We do, however, dis...

Tue, Oct 19, 2021 at 3:20 PM

The complimentary Registered Agent Service is not showing to our customers though it’s enabled in their plan. How can they enable it?

Kindly note that operators need to set a price for the service so that the customers can see the "Registered Agent" service on the other service...

Tue, Sep 27, 2022 at 3:23 PM

A customer is only receiving parcels, which needs much more time and space in handling. How can we make a more adequate pricing for his plan ?

There is a couple of ways to increase charges for a specific customer: First: You can create a separate plan for this customer and increase the package ...

Thu, Nov 4, 2021 at 11:45 AM

Can I select the box next to each mail item and delete as a batch?

Group Deleting Feature is not available at the moment. Picked up & shredding are the only available group available for now. Please Note: This ...

Mon, Dec 6, 2021 at 12:14 PM