Getting Started

All the guides you will need to help you set up your account.

Update Your Policy for Mail Forwarding Following PMB Termination →
According to the USPS regulations, the CMRA is responsible for forwarding their customers’ mail for at least 6 months following PMB termination. SphereM...
Fri, May 17, 2024 at 2:19 PM
Import/Export Users →
The Import/Export Users feature allows operators to upload/download a .csv file of their customers' information. When you click the button titled "...
Mon, Jun 28, 2021 at 12:54 PM
Transition Existing Customers To SphereMail →
As an operator, you may have existing customers prior to joining SphereMail. These customers can be easily transitioned using the following steps: - Cre...
Sun, Jun 30, 2024 at 5:37 PM
Setting up my Domain using CosmoTown →
As an operator, you can modify your domain's CNAME to point to your website to make it easier for your users to reach you as well as for marketing purpo...
Tue, Jun 22, 2021 at 11:50 AM
Enable/Disable Mail Forwarding and Scanning Service to Customers →
As an operator, you can enable or disable mail forwarding and scan requests for your customers. Steps: Go to Business Settings Click on the "...
Tue, Jun 22, 2021 at 11:55 AM
Multi-location Sign-Up →
Operators can offer users the chance to bring in multiple physical locations to the platform. Users can sign up for more than one physical location using di...
Tue, Jun 22, 2021 at 11:57 AM
Adding Multiple Conference Room Discounts →
To create multiple conference room discounts for customers on different plans, follow the steps below: 1. Click on the Business Settings icon located on y...
Tue, Jun 22, 2021 at 12:06 PM
Setting Up the Check Deposit Service→
The check deposit feature allows customers to request their checks to be deposited by the operator. Operators may offer the check deposit service for custom...
Thu, Jul 29, 2021 at 10:38 AM
Single Sign in For Multi-location Operators→
An organization executive (owner) operating in more than one location is now able to access and view all locations with a single sign-in. All they have to d...
Wed, Jul 21, 2021 at 2:37 PM
Create/Add More Locations→
Operators and Superadmins can now create more locations on their own and have them all connected, following these simple steps: (Please note that Admins and...
Mon, May 8, 2023 at 3:09 PM