Manage Customers Accounts

Add a New Customer/User →
As an administrator you can add a new user by following the steps below:   Go to the section titled "Customers" Click the button titled "...
Wed, Jun 23, 2021 at 11:55 AM
Transfer Customers From One Location to Another →
Operators can transfer a customer's account from one location to another by following the steps below: Log in to the location you want to transfer...
Wed, Sep 8, 2021 at 4:03 PM
Update Customer's Forwarding Address →
Customers can have more than one forwarding address. As an administrator, you can update a user's forwarding address or add another one by following th...
Wed, Jun 23, 2021 at 11:57 AM
Issue a Partial or Full Refund to a Customer →
As an operator, you can issue a full or partial refund for users in the event that they were charged in error by following the steps below:  Go to the sec...
Wed, Jun 23, 2021 at 11:58 AM
Adding a Fee To Reactivate Old Mailbox Numbers →
Administrators have the option to charge customers who want to reactivate their old mailbox numbers. This way, customers can choose to keep their old number...
Wed, Jul 21, 2021 at 6:52 PM
Reset User's Password →
You can easily reset users passwords in the event that they're facing troubles accessing their account by following the steps below:  Go to the secti...
Wed, Jun 23, 2021 at 11:59 AM
Personalized Mailbox Number →
As an operator, you can allow your customers to select a personalized mailbox number by following the steps below: Go to your Business Settings Click on ...
Wed, Jun 23, 2021 at 1:35 PM
Registered Agent Service →
A registered agent is a person or entity who can accept legal documents and notifications from a state office on your customer's behalf. SphereMail pro...
Mon, Aug 23, 2021 at 6:18 PM
Notarizing the 1583 form →
Customers can now edit their USPS form 1583 document before submitting it to be notarized online! After customers finish notarizing the form with our Notari...
Mon, Oct 18, 2021 at 4:23 PM
Additional Recipient →
An additional recipient is a person that's added to a customer's main account. The added recipient's mail is accepted at the customer's ...
Mon, Oct 11, 2021 at 6:57 PM