Manage Customers Accounts

Approve or Reject Customers for International Operators
If an operator is located outside of the United States, then they have the ability to approve or reject customers after the required documents have been ...
Wed, Jun 23, 2021 at 8:54 AM
Update User's Plan or Subscription →
As an operator, you can change or upgrade/downgrade users' plans by following the steps below: Go to the section titled "Customers" Sear...
Mon, Apr 18, 2022 at 3:23 PM
Transfer Customers From One Location to Another →
Operators can transfer a customer's account from one location to another by following the steps below: Log in to the location you want to transfer ...
Wed, Sep 8, 2021 at 1:03 PM
Update Customer's Forwarding Address →
Customers can have more than one forwarding address. As an administrator, you can update a user's forwarding address or add another one by following the...
Wed, Jun 23, 2021 at 8:57 AM
Issue a Partial or Full Refund to a Customer →
Operators can issue a full or partial refund for users when needed by following the steps below:  Go to the section titled "Customers" Click on...
Fri, Jul 21, 2023 at 3:29 PM
Adding a Fee To Reactivate Old Mailbox Numbers →
Administrators have the option to charge customers who want to reactivate their old mailbox numbers. This way, customers can choose to keep their old number...
Wed, Jul 21, 2021 at 3:52 PM
Reset User's Password →
You can easily reset users passwords in the event that they're facing troubles accessing their account by following the steps below:  Go to the sectio...
Wed, Jun 23, 2021 at 8:59 AM
Personalized Mailbox Number →
As an operator, you can allow your customers to select a personalized mailbox number by following the steps below: Go to your Business Settings Click on ...
Wed, Jun 23, 2021 at 10:35 AM
Registered Agent Service →
A registered agent is a person or entity who can accept legal documents and notifications from a state office on your customer's behalf. SphereMail prov...
Mon, Aug 23, 2021 at 3:18 PM
Additional Recipient →
An additional recipient is a person that's added to a customer's main account. The added recipient's mail is accepted at the customer's loca...
Thu, Aug 3, 2023 at 9:36 AM